How can we help?

How do I set up AppVue?

1. Open Team Keys. In App Store Connect on the web, go to Users and Access › Integrations, then App Store Connect API › Team Keys. Only the Account Holder or an Admin can make keys, so sign in as one of them. If it’s your first key, the Account Holder taps Request Access once.
2. Make a key named “AppVue.” Tap +, then under Access tick Developer, Customer Support, and Sales and Reports. Leave Admin off. Tap Generate.
3. Download the .p8 file. Apple lets you download it only once. Copy the Issuer ID (top of the page) and the Key ID (in the key’s row).
4. Find your vendor number. Open Payments and Financial Reports. It’s at the top left, under your legal entity name.
5. Connect it in AppVue. Import the .p8 from Files (or paste it), add the Issuer ID, then your vendor number.

AppVue then checks what your key can see and shows you, item by item.

What do I need?

An iPhone with iOS 17 or later and an Apple Developer account with apps in App Store Connect. The Account Holder or an Admin creates the Team API key, but the key itself needs only the three roles below.

Can I try it without a key?

Yes. On the Welcome screen, tap Look around with sample data to explore every screen with made-up apps. Nothing is sent anywhere.

Is AppVue on the App Store yet?

Not yet. It’s coming soon for iPhone. Email us and we’ll let you know when it launches.

Which roles should the key have?

Tick these three when you make the key, and nothing else:

• Developer for review status, TestFlight builds and tester feedback
• Customer Support for reviews, and sending your replies
• Sales and Reports for downloads and proceeds

Don’t use Admin. An Admin key can manage users, change prices and edit your apps, and AppVue needs none of that: it only reads, plus posts a review reply when you tap Send.

Apple doesn’t let you add roles to a key after it’s made. If your key is missing one, create a new key with all three, swap it in under Settings › Key & access, and revoke the old one. Anything a key can’t read shows as “not available,” never as a zero.

Can I use an Individual key?

Yes, but Apple doesn’t give Individual keys access to sales reports. For downloads and proceeds, use a Team key.

Where do I find my vendor number?

In App Store Connect, open Payments and Financial Reports. Your vendor number is at the top left, under your legal entity name. It’s all digits. Apple files sales reports under it, so AppVue needs it to show downloads and proceeds.

The access check shows an error for Sales.

When a key doesn’t have the Sales and Reports role, Apple often answers with a server error instead of a clear “no.” Make a new key with all three roles and swap it in. If your key already has that role, the problem is on Apple’s side: tap Check access again later.

I lost my .p8 file. What now?

Apple doesn’t let you download a key twice. Create a new key, connect it in AppVue, and revoke the old one in App Store Connect.

How do I disconnect or revoke the key?

In AppVue, go to Settings › Key & access and remove it. Then revoke it in App Store Connect under Users and Access › Integrations. If you lose your phone, revoking the key there stops it working right away.

Why are the newest sales from yesterday?

Apple reports sales by Pacific Time day and posts each day’s report the next morning, usually around 8 AM Pacific. AppVue shows the latest finished day and labels it, like “Sales for Oct 23 (PT).”

Why does a number say “not available” instead of 0?

A zero would be misleading. AppVue shows a dash or “not available” when Apple hasn’t posted a report yet, the vendor number is missing, or the key can’t read that data. A real zero-sales day shows as 0.

How often does AppVue update?

Every time you open it, and whenever you pull down to refresh. In the background, it checks when iOS allows, often a few times a day and more if you open it daily.

Why don’t the numbers match my payments?

Daily sales reports are Apple’s estimates. Your payments come from Apple’s financial reports, which account for taxes, refunds and exchange rates. For accounting, use those reports in App Store Connect.

Which alerts can I get?

Free: review status changes, builds that finish processing or fail, and low reviews. Pro adds every new review, your first sale, TestFlight feedback and a morning digest. Choose them in Settings › Alerts, and set quiet hours there too.

Why did an alert arrive late?

AppVue has no server, so it can only check when iOS gives it background time. Alerts can arrive minutes to hours after a change. Opening AppVue checks right away. For instant notifications, Apple’s App Store Connect app is the real-time option.

How do I add a widget?

Touch and hold your Home Screen or Lock Screen, tap Edit, then Add Widget, and choose AppVue. The small widget is free; medium, large and Lock Screen widgets need Pro. If a widget looks faded, it hasn’t been updated in 24 hours. Open AppVue to refresh it.

What does Pro include?

Every app plus an All apps view, a year of sales history, review replies, TestFlight feedback screenshots and crash logs, medium, large and Lock Screen widgets, and the extra alerts. Review-status, build and low-review alerts stay free.

Pro is $29.99 a year, $5.99 a month or $99.99 once for Lifetime. Family Sharing is on for all three.

How do I restore my purchase?

Open the paywall from Settings in AppVue and tap Restore Purchases while signed in with the Apple Account you used to buy Pro.

How do I cancel a subscription?

In your iPhone’s Settings, tap your name, then Subscriptions, then AppVue. Cancel at least 24 hours before it renews. You keep Pro until the end of the period you paid for, and nothing you’ve set up is deleted when Pro ends.

How do I get a refund?

Purchases go through Apple, so refunds do too. You can request one at reportaproblem.apple.com. We never see your payment details.

Can you see my sales or reviews?

No. There’s no AppVue account or server. AppVue talks only to Apple, and our App Store privacy label is “Data Not Collected.” Read the privacy policy for details.

How do I delete everything?

Go to Settings › Delete all data. It removes your key, the cache, widget data and your settings from your iPhone. Do this before deleting the app, since iOS can keep Keychain items after an app is removed. Then revoke the key in App Store Connect.